Terms, Refund & Cancellation Policy

1 Company Information

Rezto POS is developed and operated by ADRIJA CONSUMER PRODUCTS PRIVATE LIMITED (CIN: U10799KA2024PTC194442), incorporated under the Companies Act 2013, registered at RoC-Bangalore. All transactions are in Indian Rupees (INR).

2 Services & Products

Rezto provides the following software services to restaurant owners, cafes, and food businesses:

• Rezto POS — Point of Sale billing software with GST, KOT, variants, add-ons, and multiple payment modes
• Inventory Management — Recipe-based stock deduction, GRN, purchase orders, wastage tracking
• Staff & Payroll Module — Attendance, salary, role-based access
• Customer Loyalty System — Points accumulation, redemption at billing
• Reports & Analytics — P&L, Tally export, WhatsApp daily reports
• Waiter App Add-on — Table-side ordering app for waitstaff
• Warehouse Module Add-on — Central warehouse management across branches
• Agency/Reseller Portal — For technology resellers and partners onboarding restaurants

All services are delivered as web-based software accessible via browser. No physical product is shipped. Software access is provided on a subscription basis.

3 Pricing & Payments

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Rezto uses a prepaid subscription model. Pay via UPI for your chosen period (1, 2, or 3 years). Your license is activated upon payment. To continue after expiry, simply recharge — like a prepaid mobile plan, but yearly. Payments are in INR via UPI.

4 Refund Policy

Prorated refunds are not offered. Licenses run for the full period purchased. If you cancel partway through a license period, access continues until the period ends — no partial refund is issued.

Prepaid Model: Rezto offers a before purchase. We strongly recommend before making any payment. By making a payment, you confirm you have evaluated the product and agree to the no-refund policy for activated licenses.

5 Cancellation Policy

Rezto licenses are not auto-renewed. There is no subscription auto-debit. Owners must manually submit a payment and UTR each renewal period.

• To cancel, simply do not renew at the end of your current license period
• Your branch access will remain active until the expiry date
• After expiry, POS billing and reports will be locked until renewed
• Your data is retained for 90 days after expiry, after which it may be deleted
• To request early account deletion, email support@rezto.in with your branch license key

Agency/reseller accounts can be cancelled by contacting Rezto support. Pending commissions due at the time of cancellation will be settled within 30 days.

6 Refund Processing Timeline

Where a refund is approved under the eligible conditions described in Section 4:

Refunds are processed via UPI transfer or NEFT to the bank account / UPI ID associated with your registration. Rezto is not responsible for delays caused by banking intermediaries.

7 Acceptable Use

• Rezto software may only be used for lawful business purposes by registered food businesses
• Sharing login credentials across multiple unregistered branches is not permitted
• Attempting to reverse-engineer, copy, or redistribute the software is prohibited
• Using Rezto to process fraudulent transactions is strictly prohibited and will result in immediate account termination without refund
• Each branch requires its own separate license key

8 Data & Privacy

Rezto stores restaurant data (orders, inventory, staff, customers) in a secure cloud database (Supabase). Your business data belongs to you. We do not sell your data to third parties.

• Customer loyalty data is stored per branch and is not shared across unrelated businesses
• Owners can export their data at any time via the Owner Panel backup feature
• Data is retained for 90 days after license expiry, then deleted unless renewed
• For data deletion requests, contact support@rezto.in

9 Limitation of Liability

Rezto (ADRIJA CONSUMER PRODUCTS PRIVATE LIMITED) provides the software on an "as-is" basis. While we strive for high availability and reliability, we do not guarantee uninterrupted service. Our total liability to any customer is limited to the amount paid by that customer in the preceding 3 months.

We are not liable for: loss of business revenue due to software downtime; data loss caused by the customer's own actions; errors in GST calculations arising from incorrect product setup by the user; or third-party payment failures.

10 Contact & Grievances

For any queries, complaints, or refund requests related to these terms:

Legal Entity: ADRIJA CONSUMER PRODUCTS PRIVATE LIMITED, India

In case of unresolved disputes, the matter shall be subject to jurisdiction of courts in India.